Pinpoint Gaps.
Elevate Customer Experience.
Equip your mystery shopping team with the right tools to pinpoint areas of improvement in customer experience.
Perfecting Mystery Shopping Operations.
A solution that serves all industries
Shelvz improves mystery shopping operations by offering a solution that optimizes every step of the process, so that managers can focus on elevating customer experience and loyalty.
Poor customer experience leads to loss in sales & customer loyalty
Of businesses use mystery shopping to measure their customer experience.
Of consumers switch to a competitor after more than one bad experience.
Of consumers can’t solve their issue through customer service.
Dashboard reporting that drives growth.
Get the most out of your data with powerful reporting.
Real-Time Mystery Shopping Insights
Capture real-time shopper data. Spot compliance issues and service gaps. Take quick action.
Tailored Campaign Dashboards
Monitor store execution, service quality, and brand compliance through dynamic dashboards.
Advanced Mystery Shopping BI Analytics
Dive deeper into shopper feedback with BI-powered insights on key CX metrics like NPS, CSAT, PSAT, and CES.
Quality-Assured Shopper Feedback
Ensure feedback is accurate, verified, and ready to fuel operational improvements.
One-Click Data Exports
Extract insights seamlessly — download images, Excel sheets, CSVs, and PDFs for easy analysis and smarter decision-making.
A Streamlined Mobile Experience
Equip your mystery shoppers with the right tools.
Easy Survey Assignment
Assign mystery shoppers strategically, hitting key locations and times for the biggest business impact.
Verified Survey Submissions
Guarantee data authenticity with geo-fencing, timestamps, and shopper signatures — no more unreliable reports.
Multilingual Mystery Shopping Surveys
Capture feedback from any market, in the language your customers speak.
Offline Mode
Even without internet, shoppers complete visits — ensuring no store, region, or moment gets missed.
Capture Experience, Beyond Text
Go beyond basic responses—capture star ratings, timestamps, locations, and images. Voice and video coming soon!
Why our Mystery Shopping Solution?
Customizable & Diggable
BI Reporting
Easy-to-Use Campaign
& Survey Creation
Flexible Pricing with
Pay-As-You-Go
Dedicated & Local
Customer Support
Resources
Articles to help perfect your Mystery Shopping
Unlocking Retail Excellence with a Mystery Shopping Solution
To understand the importance of a mystery shopping solution we should look at today’s retail environment where customer experience is everything. A well-stocked shelf and strong brand presence are important—but what truly influences loyalty and repeat purchases is the overall shopper journey.
Mystery Shopping for Retail Compliance: A Deep Dive
Mystery shopping is a dynamic tool that can help you uncover the components of retail compliance.
Mystery Shopping: A Pillar of Market Research
Brands need actionable insights to stay ahead of the curve, understand consumer behavior, and enhance their retail execution. Mystery shopping is a -very effective- way of doing that.
